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ABB Launches New Transformer Emergency Hotline Service


Immediate telephone support from a transformer expert and a fast response to site.

UK February 22, 2010 – ABB, the leading power and automation technology group, has launched a new 24/7 transformer emergency hotline number – 0800 083 3211. Any customer who has a transformer problem – no matter who the original manufacturer was – can call this helpline any time of day or night to get immediate support and advice from an ABB transformer expert. If a site visit is required, then ABB promises to have an expert on site, anywhere in the UK, within 24 hours from the first call.

The transformer emergency hotline covers power transformers from larger MV (Medium Voltage) units (33KV and 66KV) to large HV (High Voltage) grid transformers (132KV and above). Services available through the hotline include: emergency on site response within 24 hours; further diagnostic and inspection services; options for maintenance, inspection and repair; insurance reports and support; regular transformer service updates; simple asset registration process.

In many cases, when a fault is reported, even with no loss of supply, ABB’s transformer service team is able to carry out advanced diagnostic tests that identify the nature of the fault, its location within the unit and how serious it is, without needing to take the transformer out of service. They can then advise the customer on the best way to manage the fault to minimise network disruption – in some situations the transformer might be kept in service on reduced load under constant monitoring until a planned outage can be taken to carry out repairs.

In the event of a major failure, then ABB will advise on the most effective route to restore service as fast as possible. There are many examples where a failed transformer that appeared to be a write-off has been remanufactured successfully to better than new condition. This can even be within a much shorter timescale than that required to source a new transformer.

ABB is a leader in power and automation technologies that enable utility and industry customers to improve performance while lowering environmental impact. The ABB Group of companies operates in around 100 countries and employs about 117,000 people.

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