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New Service Solution Helps M&E Maintenance Providers Transform Operations


A new software development from Vixensoft is helping property maintenance contractors transform their planned and responsive repairs services and reduce costs.

Avixsys is a work scheduling and mobile solution designed for electrical and gas maintenance providers of all sizes. The solution’s industry-specific functionality sets it apart from other service management products.

Nathan Hawker of AP Chant, West Dorset’s biggest privately-owned plumbing, heating and electrical specialist, comments, “Avixsys has made a real difference to the way we work. It’s helped us modernise and improve our operation and made our entire service more attractive – the web access option in particular has been a major bonus for our clients”.

Avixsys utilises the latest mobile technology to speed communication, doing away with phone calls. The solution displays engineer locations and job progress in real-time, allowing work to be allocated with ultimate efficiency and fuel wastage to be minimised.

Social Housing clients can log jobs directly and receive KPI reports, including No Access and SLA data, while engineers receive full job details, helping to improve first fix rates. On site, electronic forms required for Part P and Part L can be completed on a PDA and instantly returned signed to the office, along with the completed job details.

Functionality can be extended to include e-Van Stocks to automate the restocking of vans; e- Timesheets to record and post on and off site times for payroll and job costing and Remote Purchase Order Requisitions for on-site purchase ordering via PDA.

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